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Não consigo logar na minha conta do Clube de Assinatura
Está tendo problemas para acessar sua conta? Acesse este link e informe o e-mail vinculado à sua conta. Você receberá na sua caixa de entrada um e-mail com as instruções para resetar a sua senha. Se ainda assim estiver enfrentando problemas entre em contato conosco para que possamos te ajudar.
Não consigo entrar na minha conta ou esqueci minha senha, o que devo fazer?
1. Clique em “Entrar”
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2. Logo após na página que se abrirá, clique em “Perdeu sua senha?”
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3. Logo após na página que se abrirá, informe o email que você cadastrou no ato da sua assinatura e clique em “Redefinir senha”
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4. Em até 10 minutos você receberá um email com um link para realizar o recadastro de sua senha
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5. Você receberá um email como o ilustrado abaixo, então é só clicar no link “Clique aqui para redefinir sua senha”.
Obs.: Caso não o encontre em sua caixa de entrada, verifique seu spam.
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6. Ao clicar no link do email você será redirecionado para a página de recuperação de senha, então basta digitar nos dois campos a sua nova senha e em seguida clicar em salvar.
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7. Ao salvar, você será redirecionado para a página de login, onde poderá ver a mensagem de senha alterada com sucesso.
Agora é só informar o seu email e a nova senha para ter acesso a sua conta no Clube da Filó%22%20transform%3D%22translate(1.3%201.3)%20scale(2.67578)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23fff%22%20cx%3D%22131%22%20cy%3D%2254%22%20rx%3D%2227%22%20ry%3D%2213%22%2F%3E%3Cellipse%20fill%3D%22%23ffcf7c%22%20cx%3D%2274%22%20cy%3D%22212%22%20rx%3D%2216%22%20ry%3D%2212%22%2F%3E%3Cpath%20fill%3D%22%23fff%22%20d%3D%22M128.4%2063.3l37.9-.8L128%2038.7%2099.3%2057.4z%22%2F%3E%3Cpath%20fill%3D%22%23ffc0d5%22%20d%3D%22M63%20194h26v10H63z%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Se ainda assim estiver enfrentando problemas entre em contato conosco para que possamos te ajudar.
Como faço para cancelar minha assinatura do Clube?
1. Entre em sua conta no site da Dra. Filó. Já logado, encontre o item Minhas Assinaturas no menu
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2. Encontre a assinatura ativa e logo em seguida clique em Ver
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3. Já na assinatura, clique em Cancelar e sua assinatura será cancelada.
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